Are technical communicators ready to deliver adaptive content, that is “smarter and situation-aware,” as described by this article, “Improve Validation Errors with Adaptive Messages“? In my past experiences, it was a challenge to get my developers to write one really useful error message let alone several that are “adaptive” to the user’s context. Be that as it may, I think that mobile applications almost mandate adaptive content and rich, smart, situation-aware embedded assistance (like validation error messages), because we no longer have online help (and users just do not want online help). Users will always respond more favorably to help that doesn’t feel like help but that just feels like part of the app to begin with. We need to build adaptive embedded assistance into our architectures, into our strategies.
- I am a technical communicator at IBM. Although I will use my personal experiences to generate some ideas for blog posts, I will never speak as a representative of IBM or specifically about IBM and its processes. The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of IBM.
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